Results - Driven Manager / Trainer – Dallas

Are you seeking a Manager who strives for excellence, embraces challenges, and is solution directed?

 

When you review my resume you will find I have a strong history of being a difference maker within a company by offering a broad and diverse spectrum of business experience, a passion for customer service, a natural flair for teaching, combined with being integrity driven, self-directed, detail-oriented, structured, and decisive with an inquisitive nature.   I look forward to further discussing how my skills, passions, experience, and expertise can make a difference within your company.

 

 

 

GLEN HAMILTON

2403 Winthrop

Dallas, TX 75228

214-660-4466

glenhamilton1@yahoo.com

   

PROFESSIONAL PROFILE:

   Visionary leader dedicated to delivering “World Class Customer Service”.  Specializing in revenue enhancement through innovation, resourcefulness, and creativity. Integrity driven, self-directed, detail-oriented, structured and decisive with an inquisitive and intuitive nature.

   Committed to the belief that the greatest asset a company possesses is their employees. To maximize productivity, a leader must be dedicated to constantly train, motivate, coach, inspire, and empower their employees.

 

AREAS OF EXPERTISE:

Evaluating and Accessing Procedures - Creative Problem Solving - Detailed Planning / Organizing - Analytical Budget / Financial Analysis - Instructing, Teaching and Training - Researching and Information Gathering

                       

SELECTED PROFESSIONAL ACCOMPLISHMENTS:

• Reduced expenses by 54% by installing and executing an “In House” training program for all salesmen. Subjects included: Attitude / Motivation, Goal Setting, Customer Greeting, Building Rapport, Needs Assessment, Product Presentation, Closing the Sale, Follow-up and Product Knowledge. (Fowler Toyota)

• Developed “Scope of Service” program. Leading to the acquisition of several large multi-location new accounts, while increasing efficiency and improving customer retention. (Terminix)

• Designed and implemented e-mail marketing campaign, increasing sales by 15%.(EDA Group)

• Guided sales team to national recognition and award for exceeding dealership’s sales quota for 24 consecutive, 10 day sales periods. The only location in the nation to achieve this status.  Overall sales growth 38% (DriveTime).

 

PROFESSIONAL EXPERIENCE:

AAA Foundation – Dallas, TX – 2007 -      (Certified Structural Technician)    

• Delivered two national sales presentations

   Titled: Presenting Finance Options and Selling in a New Environment 

• Received praise and recognition from the parent company (Cable Lock) for achieving outstanding sales results, while assisting the Cincinnati, Ohio branch location. October/November 2007.

KEY SKILLS – Accessing and diagnosing customer’s problems, solution designing & developing, product presentation, negotiating, consultative based selling, networking

  

EDA Group (Enhanced Debt Assistance) – Irving, TX – 2006-2007 (Senior Debt Analyst)

• Researched and investigated current Federal, State and Local laws/ legislation / regulations pertaining to debt settlement and consumer credit

• Formulated new procedures to improve customer service and increase revenue

KEY SKILLS – Budget analysis, advising, educating, counseling clients, designing and implementing debt management programs, active learning, new analyst training

 

Terminix (Commercial Division) – Dallas, TX - 2005 – 2006 (Branch Account Manager)

• Identified various untapped business opportunities, increasing sales by 10%

• Trained, coached and mentored new Branch Account Managers

KEY SKILLS – New business development, account management, relationship building, investigating and assessing client’s needs, sales forecasting, customer service, adapting

 

DriveTime – Dallas, TX – 2004 – (Sales Manager / Co- General Manager)

• Reduced employee turnover from 129 % to 20%

• Produced the highest paid sales staff in the company for 2004

KEY SKILLS – Teaching, coaching, mentoring, coordinating, implementing procedures, credit and collections, loan underwriting, cash and document management, planning

 

Fowler Toyota – Dallas, TX – 2003 - 2004 – (New Car Sales Manager)

• Built unity among department managers increasing overall profit per client by 12 %

• Implemented new customer / prospect tracking system increasing sales by 5%

KEY SKILLS – Employee development, revenue generation, credit analysis, customer service, marketing, inventory control, problem resolution, advertising, budget planning

 

Van Tuyl Automotive Group / Trophy Nissan & Toyota of Dallas – 1998 – 2002 & 2003 (Assistant New Car Sales Manager and Finance & Insurance Manager)

• Arranged and structured each vehicle purchase to maximize dealership’s profit

• Managed top volume producing sales team in dealership

KEY SKILLS – Credit analysis, regulatory compliance, retail lending, contract management, product presentation, recruiting, training, goal setting, team building, customer service

 

Don Herring Mitsubishi – Dallas, TX – 1997- 1998 (Salesman)

Billy Barrett Mitsubishi – Dallas, TX – 1993- 1997 (Salesman)

 

Additional professional experience includes:

8 years Retail Store Management & 10 years Outside Sales / Account Management

 

ADVANCED EDUCATION AND TRAINING:

Business Major – Bakersfield College, Bakersfield, California

Leadership / Personal Development Seminars and Courses:

Peter Lowe (Get Motivated 2007 & 2002), Bryan Flanagan, Hal Becker, Grant Cardone, Zig Ziglar, Tom Hopkins, Brain Tracy, Joe Verde, John C, Maxwell, Anthony Robbins