Call Center Representative – Dallas

Premier Communities is a high-level, professional management company that specializes in overseeing the associations of prominent residential communities throughout Texas. Our distinguished team of professionals oversee the maintenance and operation of the associations we represent while working with association members to protect property values and uphold the quality of their community. A Call Center Representative demonstrates excellent customer service, communication, listening, and time management skills. POSITION RESPONSIBILITIES: Receives all inbound calls related to property or accounting issues and responds in a timely manner Receives all inbound emails and responds in a timely manner Addresses home owners issues and concerns in a professional and courteous manner Reconciles accounts and provides all information on history of payments, late charges, and liens. Maintains the highest level of customer care while demonstrating a friendly and cooperative attitude. Consistently adheres to business procedure guidelines. Demonstrates flexibility and has the ability to work on multiple tasks. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Follows safety procedures and maintains a safe work environment. Performs other tasks as assigned. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. Advanced classes in business or related field a plus. Experience/Knowledge: Prior customer service /phone/data entry experience required. Computer literacy: well-developed computer skills with a high level of accuracy required. Effective written and verbal communication skills. Excellent telephone manner with clear, concise and professional communication skills in both Spanish and English is preferred, but not required.Premier Communities conducts a pre-employment background screen and drug test.Prermier is an EOE.Please email resumes to HRassistant@premeiercommunities.net

• Company: Premier Communities
• Neighborhood: East Dallas
• Employee Type: Employee
• Job status: Full Time
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